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FAQ

SHIPPING FAQ

Q: What shipping services do you provide?

A: We use UPS for all our USA and Canadian shipping and USPS for our international shipments

Q: Why hasn’t my order shipped yet? One of my items was on backorder?

A: Sometimes we get backlogged with orders and things take a little time to get shipped. Also when we run out of stock, we often will allow our customers to place an order while we get things cut and ready! If you have any questions you can contact us here

Q: Where can I find my tracking #

A: Currently our system doesn’t allow us to automatically send tracking info to you. However if you need the number, contact us and we’ll get it for you.

Q: Why dont you ship to my country?!?

A: Currently we are only focusing on a select group of locations, this may change over time.

Q: My order has arrived and its damaged!!! My Order never arrived!

A: Oh no! Don’t worry though! Just contact us and we’ll sort it out with you. Its really important that you keep the box and take photos for us, sometimes we will have to run a claim through UPS and these things help! We cannot and WILL NOT issue a refund unless you provide us with photos of any damaged products.

If your order has gone missing, we will need to make sure to contact the shipping service and follow their guidelines on missing mail. We will always work with you to sort out a replacement or a refund where possible

If you have provided us with an incorrect address we will not be responsible for issuing any refunds or replacement items. You will need to take it up with the shipping carrier.

If your tracking has shown that someone else has signed for your package (someone other than the intended receiver) we will not be responsible for any replacement product. You will need to contact UPS or USPS and lodge a claim with them.

GENERAL FAQ

Q: Im missing a part! I found an issue while assembling one of your kits!

A: Sometimes things get left out or we have an issue with a kit we didn’t catch before sending it out into the world. If this happens, and you have any issues with one of our products, contact us and we will 100% make it right!

Q: My kit didn’t come with instructions? What gives bro?

A: We choose to host all our instructions online here. This is simply to save a bit of money and make it easier for people to access them before they buy (so they can see how complex a kit is).

Q: I want to stock your items in my store! Can I?

A: YES! We have a complete wholesale system, just contact us and we’ll get you set up!

Q: Can you please make (insert idea here)!

A: We LOVE getting requests or ideas from our customers. Send us a message and we’ll see if we can make it happen!

Q: Can I buy a kit unpainted?

A: Currently we don’t sell any of our kits unpainted.