Operating Hours are 9am-5pm CST Mon-Friday
Please allow up to 48 hours for a response.
We generally do not respond to emails over the weekend.

If you are wanting to inquire about an existing order please make sure to provide the order number and your name.

A little short checklist before you contact us about something:

• Please don't email us about UK and EU shipping costs. These are out of our hands right now.
• Did you order something that was a preorder? Check out our production updates page
  
• Check the FAQ >here< for general questions
  
• Missing parts, have broken kits? Go >here< instead
  

ADEPTICON 2026

The entire team will be away at Adepticon between 3/24 and 4/1. Our wonderful production staff will still be in Waco producing kits and shipping what they can, but we may be very slow to reply to emails.

If you don't have a reply to a question or request by 4/3 please reach out again.