Operating Hours are 9am-5pm CST Mon-Friday
Please allow up to 48 hours for a response.
We generally do not respond to emails over the weekend.

If you are wanting to inquire about an existing order please make sure to provide the order number and your name.

A little short checklist before you contact us about something:

- Please don't email us about UK and EU shipping costs. These are out of our hands right now.
- Check the FAQ >here< for general questions
- Missing parts, have broken kits? Go >here< instead!
- Wondering where an order is? Check to make sure any items weren't pre-orders first.

BLACK FRIDAY & BACKORDERED ITEM ORDERS.
PLEASE READ BEFORE EMAILING US

BLACK FRIDAY ORDERS: Orders placed during the Black Friday sale that include back ordered items. These orders have a MUCH longer processing time and will be shipping out well into late Feb/Early March for some orders.

BACKORDERED ITEMS: Our current production timeline has been seeing some issues with much higher order volumes than we are used to. We are currently working additional shifts to keep up and meet demand. Please note that while a backorder may have quoted 2-6 weeks, for larger orders containing multiple backordered kits this may take longer to process.

Thanks
BSS TEAM